00867cam a2200253 a 4500 11829515 BD-DhUL 20161222173010.0 991101s1999 flua b 001 0 eng 99462632 157444266X DLC DLC DLC BD-DhUL 658.4013 ROT Ross, Joel E. Total quality management : text, cases, and readings / Joel E. Ross ; with contributions by Susan Perry. 3rd ed. Boca Raton, Fla. : St. Lucie, 1999. xv, 550 p. : ill. ; 22 cm. Includes bibliographical references and index. Total quality management. Total quality management Case studies. Publisher description http://www.loc.gov/catdir/enhancements/fy0646/99462632-d.html ddc BK 141044 141044 0 0 ddc 0 658_401300000000000_ROT 0 NFIC 266357 DUL DUL GEN 2016-12-22 Purchased 658.4013 ROT 473923 2016-12-22 2 2016-12-22 BK