00812cam a2200229 a 450000100090000000300080000900500170001700800410003401000170007502000150009204000270010708200180013410000180015224501110017025000120028126000420029330000330033550400510036865000300041965000440044985600890049311829515BD-DhUL20161222173010.0991101s1999    flua     b    001 0 eng    a   99462632   a157444266X  aDLCcDLCdDLCdBD-DhUL00a658.4013bROT1 aRoss, Joel E.10aTotal quality management :btext, cases, and readings /cJoel E. Ross ; with contributions by Susan Perry.  a3rd ed.  aBoca Raton, Fla. :bSt. Lucie,c1999.  axv, 550 p. :bill. ;c22 cm.  aIncludes bibliographical references and index. 0aTotal quality management. 0aTotal quality managementvCase studies.423Publisher descriptionuhttp://www.loc.gov/catdir/enhancements/fy0646/99462632-d.html