Total quality management : text, cases, and readings / Joel E. Ross ; with contributions by Susan Perry. Ross, Joel E. Total quality management. Total quality management Case studies. 658.4013 ROT Includes bibliographical references and index. Boca Raton, Fla. : St. Lucie, 1999. 1999. 1999 Text xv, 550 p. : http://www.loc.gov/catdir/enhancements/fy0646/99462632-d.html eng