00977nam a2200277 a 4500 1627007 BD-DhUL 20161222145854.0 950831s1995 enka b 001 0 eng 95198494 0471960667 DLC DLC BD-DhUL HD9980.5 .U53 1995 658.8 20 UND Understanding services management : integrating marketing, organisational behaviour, operations, and human resource management / edited by William J. Glynn and James G. Barnes. Chichester ; New York : Wiley, c1995. xxvi, 485 p. : ill. ; 24 cm. Includes bibliographical references and index. Service industries Management. Customer services Management. Service industries Marketing. Customer services Marketing. Glynn, William J. Barnes, James G. ddc BK 140819 140819 0 0 ddc 0 658_800000000000000_UND 0 NFIC 265799 DUL DUL GEN 2011-01-12 Purchased 658.8 UND 455415 2016-12-22 1 2016-12-22 BK