@book{140691,
	author = {Balagué, Núria. and Saarti, Jarmo.},
	title = {Managing your library and its quality :},
	publisher = {Chandos Publishing,},
	year = {2011.},
	series = {Chandos information professional series},
	address = {Oxford :},
	url = {http://www.columbia.edu/cgi-bin/cul/resolve?clio12202491}
}