Six Sigma in HR transformation : achieving excellence in service delivery / Mircea Albeany and Ian Hunter with Jo Radford. Albeanu, Mircea. Hunter, Ian, 1963- jt. aut. Radford, Jo. jt. aut. Service industries Quality control. Six sigma (Quality control standard) HD9980.5 .A42 2010 658.562 22 ALS Includes bibliographical references. Farnham : Gower, c2010. c2010. 2010 Text ix, 128 p. : eng Gower HR transformation series Gower HR transformation series.