@book{140602,
	author = {Ryan, Kathleen. and Oestreich, Daniel K.,},
	title = {Driving fear out of the workplace :},
	publisher = {Jossey-Bass,},
	year = {1991.},
	address = {San Francisco :},
	edition = {1st ed.},
	url = {http://www.loc.gov/catdir/toc/wiley023/90047648.html}
}