@book{140600,
	author = {Meroni, Anna. and Sangiorgi, Daniela. and ebrary, Inc.},
	title = {Design for services},
	publisher = {Gower,},
	year = {2011.},
	series = {Design for social responsibility},
	address = {Burlington, VT :},
	note = {Includes index.},
	url = {http://www.columbia.edu/cgi-bin/cul/resolve?clio10593161}
}