@book{140531,
	author = {Stamatis, D. H.,},
	title = {Understanding ISO 9000 and implementing the basics to quality /},
	publisher = {M. Dekker,},
	year = {c1995.},
	address = {New York :},
	url = {http://www.loc.gov/catdir/toc/fy0712/95032191.html}
}