Basic Statistical Tools for Improving Quality / Chang W. Kang, Paul H. Kvam. Kang, Chang W. (Chang Wok), 1957- Kvam, Paul H., 1962- jt. aut. Process control Statistical methods. Quality control Statistical methods. TS156.8 .K353 2011 658.562 22 KAB Includes bibliographical references and index. "This book is an introductory book on improving the quality of a process or a system, primarily through the technique of statistical process control (SPC). There are numerous technical manuals available for SPC, but this book differs in two ways: (1) the basic tools of SPC are introduced in a no-nonsense, simple, non-math manner, and (2) the methods can be learned and practiced in an uncomplicated fashion using free software (eZ SPC 2.0), which is available to all readers online as a downloadable product. The book explains QC7 Tools, control charts, and statistical analysis including basic design of experiments. Theoretical explanations of the analytical methods are avoided; instead, results are interpreted through the use of the software"-- Provided by publisher. Hoboken, New Jersey : Wiley, ©2011. ©2011. 2011 Text xvii, 244 p. : eng