Management by policy : how companies focus their total quality efforts to achieve competitive advantage / Brendan Collins, Ernest Huge. Collins, Brendan, Huge, Ernest C. Total quality management. Management. HD62.15 .C6 1993 658.562 COM Includes bibliographical references (p. [181]-186) and index. Milwaukee, Wis. : ASQC Quality Press, 1993. 1993. 1993 Text x, 194 p. : eng