00801pam a2200241 a 4500 1143166 BD-DhUL 20161221193931.0 950421s1995 cau 000 0 eng 95018225 1887089012 DLC DLC DLC BD-DhUL 658.8 BUK Burwash, Peter. The key to great leadership : rediscovering the principles of outstanding service : lessons from the front lines of the world's best service companies / Peter Burwash. Badger, CA : Torchlight, c1995. 145 p. ; 22 cm. Service industries Management. Service industries Customer services. Leadership. Burwash, Peter. Who cares? ddc BK 140466 140466 0 0 ddc 0 658_800000000000000_BUK 0 NFIC 265031 DUL DUL GEN 2016-12-21 Gift 658.8 BUK 402178 2016-12-21 2016-12-21 BK