Global quality : the new management culture / John Macdonald and John Piggott. Macdonald, John, 1929- Piggott, John (John R.) Total quality management. 658.562 20 MAG Includes bibliographical references (p. 309-312) and index. Amsterdam ; San Diego : Pfeiffer & Co., c1993. c1993. 1993 Text xiv, 320 p. : eng