01994cam a2200313 a 45000010008000000030008000080050017000160080041000330200023000740350012000970400033001090820021001421000016001632450092001792600053002713000029003244400045003535000020003985050772004186500030011906500045012207000027012657000021012927300038013139420012013519990019013639520149013829520149015311689555BD-DhUL20161221192029.0940526s1993    enka          001 0 eng    a0273601687c$55.65  a1689555  aTOCbengcTOCdSUSAdBD-DhUL00a658.562220bBEB1 aBendell, A.10aBenchmarking for competitive advantage /cTony Bendell, Louise Boulter, and John Kelly.  aLondon :bFinancial Times :bPitman Pub.,c1998.  a247 p. :bill. ;c24 cm. 0aFinancial Times/Pitman Publishing series  aIncludes index.0 a1. So what's so special about Benchmarking? -- 2. Total Quality Management, business processes and the need for external comparisons -- 3. The pre-history of Benchmarking -- 4. The Birth of Benchmarking - the Xerox approach -- 5. What it's all about - The Benchmarking process -- 6. Internal Benchmarking -- 7. External Benchmarking and how to do it -- 8. Benchmarking in the public sector -- 9. Benchmarking in other difficult areas - R & D, Design and the Creative Service Sector -- 10. Relationship to International Awards criteria -- 11. Fighting your way through the hype - some simple 'do's' and 'don'ts' --12. Summary of Benchmarking approaches and experiences -- 13. The future of Benchmarking -- 14. Assessing your starting point and building an Action Plan. 0aBenchmarking (Management) 0aBenchmarking (Management)xCase studies.1 aKelly, John E.,d1952-1 aBoulter, Louise.0 aFinancial times (London, England)  2ddccBK  c140446d140446  00102ddc406658_562000000000000_BEB708NFIC9264999aDULbDULcGENd2016-12-21ePurchasedo658.562 BEBp405166r2016-12-21t2w2016-12-21yBK  00102ddc406658_562000000000000_BEB708NFIC9265002aDULbDULcGENd2016-12-21ePurchasedo658.562 BEBp405165r2016-12-21t1w2016-12-21yBK