01672cam a2200289 a 4500 1689555 BD-DhUL 20161221192029.0 940526s1993 enka 001 0 eng 0273601687 $55.65 1689555 TOC eng TOC SUSA BD-DhUL 658.562 20 BEB Bendell, A. Benchmarking for competitive advantage / Tony Bendell, Louise Boulter, and John Kelly. London : Financial Times : Pitman Pub., 1998. 247 p. : ill. ; 24 cm. Financial Times/Pitman Publishing series Includes index. 1. So what's so special about Benchmarking? -- 2. Total Quality Management, business processes and the need for external comparisons -- 3. The pre-history of Benchmarking -- 4. The Birth of Benchmarking - the Xerox approach -- 5. What it's all about - The Benchmarking process -- 6. Internal Benchmarking -- 7. External Benchmarking and how to do it -- 8. Benchmarking in the public sector -- 9. Benchmarking in other difficult areas - R & D, Design and the Creative Service Sector -- 10. Relationship to International Awards criteria -- 11. Fighting your way through the hype - some simple 'do's' and 'don'ts' --12. Summary of Benchmarking approaches and experiences -- 13. The future of Benchmarking -- 14. Assessing your starting point and building an Action Plan. Benchmarking (Management) Benchmarking (Management) Case studies. Kelly, John E., 1952- Boulter, Louise. Financial times (London, England) ddc BK 140446 140446 0 0 ddc 0 658_562000000000000_BEB 0 NFIC 264999 DUL DUL GEN 2016-12-21 Purchased 658.562 BEB 405166 2016-12-21 2 2016-12-21 BK 0 0 ddc 0 658_562000000000000_BEB 0 NFIC 265002 DUL DUL GEN 2016-12-21 Purchased 658.562 BEB 405165 2016-12-21 1 2016-12-21 BK