01550cam a2200277 a 4500 1981876 BD-DhUL 20161221191408.0 930921s1994 enka b 001 0 eng 93034916 0471942839 $40.00 1981876 DLC eng DLC DLC TOC BD-DhUL 658.562 20 BOP Born, Gary . Process management to quality improvement : the way to design, document, and re-engineer business systems / Gary Born. Chichester ; New York : J. Wiley, 1994. xiv, 290 p. : ill. ; 26 cm. Includes bibliographical references (p. [279]-280) and index. 1. Introduction: Integrating Process Management and Quality Management -- 2. A Language for Process and Quality Management -- 3. Writing Procedures and Instructions -- 4. Structuring and Coordinating Processes -- 5. Process Analysis -- 6. Compliance and Creativity -- 7. Designing Processes for Change -- 8. Putting It Together -- App. 1: Summary of the QPL Notation and Techniques -- App. 2: QPL Charts for ISO 9001, the Malcolm Baldrige Award and the European Quality Award -- App. 3: Principles of Structuring -- App. 4: Quality Systems. Production management Quality control. Process control. Table of Contents http://www.loc.gov/catdir/toc/onix05/93034916.html Publisher description http://www.loc.gov/catdir/description/wiley033/93034916.html ddc BK 140438 140438 0 0 ddc 0 658_562000000000000_BOP 0 NFIC 264987 DUL DUL GEN 2016-12-21 Purchased 658.562 BOP 400979 2016-12-21 2016-12-21 BK