01495cam a2200253 a 45000010008000000030008000080050017000160080041000330100013000740200023000870350012001100400037001220820021001591000017001802450125001972600047003223000034003695040066004035050545004696500044010146500021010588560074010798560088011531981876BD-DhUL20161221191408.0930921s1994    enka     b    001 0 eng    a93034916  a0471942839c$40.00  a1981876  aDLCbengcDLCdDLCdTOCdBD-DhUL00a658.562220bBOP1 aBorn, Gary .10aProcess management to quality improvement :bthe way to design, document, and re-engineer business systems /cGary Born.  aChichester ;aNew York :bJ. Wiley,c1994.  axiv, 290 p. :bill. ;c26 cm.  aIncludes bibliographical references (p. [279]-280) and index.0 a1. Introduction: Integrating Process Management and Quality Management -- 2. A Language for Process and Quality Management -- 3. Writing Procedures and Instructions -- 4. Structuring and Coordinating Processes -- 5. Process Analysis -- 6. Compliance and Creativity -- 7. Designing Processes for Change -- 8. Putting It Together -- App. 1: Summary of the QPL Notation and Techniques -- App. 2: QPL Charts for ISO 9001, the Malcolm Baldrige Award and the European Quality Award -- App. 3: Principles of Structuring -- App. 4: Quality Systems. 0aProduction managementxQuality control. 0aProcess control.4 3Table of Contentsuhttp://www.loc.gov/catdir/toc/onix05/93034916.html423Publisher descriptionuhttp://www.loc.gov/catdir/description/wiley033/93034916.html