Process management to quality improvement : the way to design, document, and re-engineer business systems - Born, Gary . (Chichester ; New York : J. Wiley, 1994)
1. Introduction: Integrating Process Management and Quality Management -- 2. A Language for Process and Quality Management -- 3. Writing Procedures and Instructions -- 4. Structuring and Coordinating Processes -- 5. Process Analysis -- 6. Compliance and Creativity -- 7. Designing Processes for Change -- 8. Putting It Together -- App. 1: Summary of the QPL Notation and Techniques -- App. 2: QPL Charts for ISO 9001, the Malcolm Baldrige Award and the European Quality Award -- App. 3: Principles of Structuring -- App. 4: Quality Systems.
Includes bibliographical references (p. [279]-280) and index.
Keywords: Production management -- Quality control; Process control