Process management to quality improvement : the way to design, document, and re-engineer business systems / Gary Born. Born, Gary . Production management Quality control. Process control. 658.562 20 BOP Includes bibliographical references (p. [279]-280) and index. Chichester ; New York : J. Wiley, 1994. 1994. 1994 Text xiv, 290 p. : http://www.loc.gov/catdir/toc/onix05/93034916.html http://www.loc.gov/catdir/description/wiley033/93034916.html eng