Business process benchmarking : finding and implementing best practices / Robert C. Camp. Camp, Robert C., 1935- Benchmarking (Management) 658.562 20 CAB Includes bibliographical references (p. 407-422) and index. Building upon material from his previous runaway best-seller, Benchmarking: The Search for Industry Best Practices That Lead to Superior Performance, Camp provides a new focus on the leadership and management aspects of benchmarking. This new companion text includes several new case histories, and revisits the first four steps of Xerox Corporation's acclaimed ten-step benchmarking process. Milwaukee, Wis. : ASQC Quality Press, c1995. c1995. 1995 Text xxi, 464 p. : eng