Business partnering for continuous improvement : how to forge enduring alliances among employees, suppliers & customers / Charles C. Poirier & William F. Houser. Poirier, Charles C. Houser, William F., 1940- Industrial management. Organizational change. Communication in management. Public relations. HD31 .P56 1993 658.4 20 POB Includes bibliographical references (p. 235-237) and index. San Francisco : Berrett-Koehler Publishers ; Amsterdam ; San Diego : Pfeiffer & Co., c1993. c1993. 1993 Text xvi, 245 p. : http://www.loc.gov/catdir/enhancements/fy0716/92023473-d.html eng