Quality management / Howard S. Gitlow ... [et al.]. Gitlow, Howard S. Gitlow, Howard S. Gitlow, Howard S. Quality management. Quality control Statistical methods. 658.4013 QUA Includes index. System requirements for accompanying CD-ROM: PC, Pentium processor, Windows 98/2000, Internet Explorer 5, Microsoft Office or equivalent. New Delhi : McGraw-Hill, 2010. 2010. 2010 Text xxvi, 763 p. : eng System requirements for accompanying CD-ROM: PC, Pentium processor, Windows 98/2000, Internet Explorer 5, Microsoft Office or equivalent. McGraw-Hill/Irwin series Operations and decision sciences