@book{140384,
	author = {Omachonu, Vincent K. and Ross, Joel E.},
	title = {Principles of total quality /},
	publisher = {CRC Press,},
	year = {c2004.},
	address = {Boca Raton, Fla. :},
	edition = {3rd ed.},
	note = {Rev. ed. of: Principles of total quality. 2nd ed. / J.A. Swift, Joel E. Ross, Vincent K. Omachonu.},
	url = {http://www.loc.gov/catdir/enhancements/fy0646/2004041857-d.html}
}