00874pam a2200253 a 4500 3468418 BD-DhUL 20161221183014.0 930525s1994 nyu b 000 0 eng 93014546 088730673X DLC DLC DLC BD-DhUL 658.4013 GLC Glasser, William. 1925-2013. The control theory manager : combining the control theory of William Glasser with the wisdom of W. Edwards Deming to explain both what quality is and what lead-managers do to achieve it / William Glasser. 1st ed. New York : HarperBusiness, c1994. xiii, 123 p. ; 21 cm. Includes bibliographical references p. 121-123. Management. Control theory. Quality of products. ddc BK 140372 140372 0 0 ddc 0 658_401300000000000_GLC 0 NFIC 264843 DUL DUL GEN 2016-12-21 Gift 658.4013 GLC 403276 2016-12-21 2016-12-21 BK