The control theory manager : combining the control theory of William Glasser with the wisdom of W. Edwards Deming to explain both what quality is and what lead-managers do to achieve it / William Glasser. Glasser, William. 1925-2013. Management. Control theory. Quality of products. 658.4013 GLC Includes bibliographical references p. 121-123. New York : HarperBusiness, c1994. c1994. 1994 Text xiii, 123 p. ; eng