01027cam a2200289 a 4500 2085863 BD-DhUL 20161221181724.0 950130s1995 nyua b 001 0 eng 95003609 0029303850 DLC DLC DLC BD-DhUL 658.4012 STP Spector, Bert. Taking charge and letting go : a breakthrough strategy for creating and managing the horizontal company / Bert A. Spector. Taking charge & letting go New York : Free Press, c1995. xiii, 242 p. : ill. ; 25 cm. Includes bibliographical references (p. 233-238) and index. Strategic planning. Industrial management. Customer services. Consumer satisfaction. 7 cbc orignew 1 ocip 19 y-gencatlg ddc BK pc05 to sa00 01-30-95; sd21 01-31-95; se55 02-02-95; se03 02-03-95; CIP ver. pv07 06-30-95 140351 140351 0 0 ddc 0 658_401200000000000_STP 0 NFIC 264804 DUL DUL GEN 2016-12-21 Purchased 658.4012 STP 402247 2016-12-21 2016-12-21 BK