@book{140312,
	author = {Francis, Dave. and Young, Don,},
	title = {Improving work groups :},
	publisher = {Pfeiffer,},
	year = {c1992.},
	address = {Amsterdam ;},
	edition = {Rev.},
	url = {http://www.loc.gov/catdir/description/wiley034/92031409.html}
}