01657cam a2200337 a 4500 15780427 BD-DhUL 20161221174609.0 090618s2010 maua b 001 0 eng 2009024984 GBA9B4953 bnb 015431739 Uk 9780136088509 (casebound : alk. paper) 0136088503 (casebound : alk. paper) 9780136088523 (hbk.) 013608852X (hbk.) (OCoLC)ocn297146329 DLC DLC YDX BTCTA YDXCP UKM CDX DLC BD-DhUL HF5415.157 .F67 2010 658.4013 22 FOM Foster, S. Thomas. Managing quality : integrating the supply chain / S. Thomas Foster. 4th ed. Boston : Prentice Hall, c2010. xxv, 519 p. : ill. ; 26 cm. Includes bibliographical references and index. Differing perspectives on quality -- Quality theory -- Global supply chain quality and international quality standards -- Strategic quality planning -- The voice of the customer -- The voice of the market -- Quality and innovation in product and process design -- Designing quality services -- Managing supplier quality in the supply chain -- The tools of quality -- Statistically based quality improvement for variables -- Statistically based quality improvement for attributes -- Six sigma management and lean tools -- Managing quality improvement teams and projects -- Implementing and validating the quality system. Quality of products. Quality control. ddc BK 140293 140293 0 0 ddc 0 658_401300000000000_FOM 0 NFIC 264690 DUL DUL GEN 2016-12-21 Purchased 658.4013 FOM 443326 2016-12-21 1 2016-12-21 BK