@book{140211,
	author = {Corvette, Barbara A. Budjac.},
	title = {Conflict management :},
	publisher = {Pearson Prentice Hall,},
	year = {c2007.},
	address = {Upper Saddle River, NJ :},
	url = {http://www.loc.gov/catdir/toc/ecip0518/2005025179.html}
}