@book{140071,
	author = {Desouza, Kevin C. and Hensgen, Tobin.},
	title = {Managing information in complex organizations :},
	publisher = {M.E. Sharpe,},
	year = {c2005.},
	address = {Armonk, New York :},
	url = {http://www.loc.gov/catdir/toc/ecip0419/2004014841.html}
}