Knowledge works : the handbook of practical ways to identify and solve common organizational problems for better performance / Christine van Winkelen and Jane McKenzie. Winkelen, Christine van. McKenzie, Jane. Knowledge management. Organizational learning. Problem solving. 658.4038 WIK Includes bibliographical references and index. New York : Wiley, 2011. 2011. 2011 Text xii, 313 p. : eng