Getting your message across : a practical guide to business communication / Craig Aronoff ... [et al.]. Aronoff, Craig E. Business communication. Commercial correspondence. HF5718 .G47 658.4 19 ARG Includes index. Bibliography: p. 402-405. St. Paul : West Pub. Co., c1981. c1981. 1981 Text viii, 411 p. : eng