TY  - BOOK
AU  - Williams, Richard L.
TI  - Essentials of total quality management
SN  - 0814478336
AV  - HD62.15 .W543 1994
U1  - 658.4013 20
PY  - 1994///
CY  - New York
PB  - Amacom
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -