@book{139643,
	author = {Larkin, TJ. and Larkin, Sandar.},
	title = {Communicating change :},
	publisher = {McGraw-Hill,},
	year = {c1994.},
	address = {New York :},
	url = {http://www.loc.gov/catdir/description/mh022/93029248.html}
}