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  <titleInfo>
    <title>Touchstones</title>
    <subTitle>ten new ideas revolutionizing business</subTitle>
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  <name type="personal">
    <namePart>Band, William A.</namePart>
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    <publisher>J. Wiley</publisher>
    <dateIssued>c1994</dateIssued>
    <dateIssued encoding="marc">1994</dateIssued>
    <issuance>monographic</issuance>
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    <extent>xi, 306 p. : 24 cm.</extent>
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  <tableOfContents>Machine derived contents note: The Four Keys to Creating Extraordinary Value. -- Redesigning Business Processes. -- The New Enterprise Architecture. -- The High-Involvement Workplace. -- Partnerships for Prosperity. -- Transforming Through Technology. -- Strategy Alignment. -- Fostering the Learning Organization. -- Mastering Change Management. -- The New Spirit of Leadership. -- Endnotes. -- Index.</tableOfContents>
  <note type="statement of responsibility">William A. Band.</note>
  <note>Includes bibliographical references (p. 257-288) and index.</note>
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  <subject authority="lcsh">
    <topic>Management</topic>
    <geographic>United States</geographic>
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  <subject authority="lcsh">
    <topic>Quality of products</topic>
    <geographic>United States</geographic>
    <topic>Management</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Customer services</topic>
    <geographic>United States</geographic>
    <topic>Management</topic>
  </subject>
  <subject authority="mesh">
    <topic>Organizational change</topic>
  </subject>
  <subject>
    <topic>Business</topic>
    <topic>Management</topic>
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  <classification authority="ddc" edition="20">658.4 BAT</classification>
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    <titleInfo>
      <title>New directions in business</title>
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    <titleInfo>
      <title>New directions in business</title>
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  <identifier type="isbn">0471310964 (acidfree paper)</identifier>
  <identifier type="lccn">94012182</identifier>
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