The human touch : today's most unusual program for productivity and profit / William W. Arnold and Jeanne M. Plas. Arnold, William W. Plas, Jeanne M. Employee motivation. Employee morale. Labor productivity. Leadership. 658.3/4 ARH Includes index. New York : Wiley, c1993. c1993. 1993 Text xii, 272 p. ; http://www.loc.gov/catdir/toc/onix01/92036817.html http://www.loc.gov/catdir/enhancements/fy0706/92036817-b.html http://www.loc.gov/catdir/enhancements/fy0706/92036817-d.html eng