01238cam a2200301 a 4500 2132165 BD-DhUL 20161220175224.0 941129s1995 flua b 001 0 eng 94046630 1884015247 2132165 TOC eng TOC ANL:NR BD-DhUL 658.3 20 PET Petrick, Joseph A., 1946- Total quality in managing human resources / Joseph A. Petrick, Diana S. Furr. Managing human resources Delray Beach, Fl. : St. Lucie Press, 1995. xviii, 370 p. : ill. ; 24 cm. St. Lucie Press total quality series Includes bibliographical references and index. 1. Why Total Quality in Managing Human Resources? --2. Customer Satisfaction: Strategy Dimensions -- 3. Continuous Improvement: Process Dimensions -- 4. Speaking with Facts: Project Dimensions -- 5. Respect for People: Performance Dimensions -- 6. Implementing Total Quality Human Resource Management -- Minicases. Personnel management. Total quality management. Furr, Diana S. ddc BK ANL YY 658.3 P495 139200 139200 0 0 ddc 0 658_300000000000000_PET 0 NFIC 262731 DUL DUL GEN 2016-12-20 Gift 658.3 PET 401016 2016-12-20 2016-12-20 BK