01148cam a2200265 a 45000010008000000030008000080050017000160080041000330100013000740200015000870350012001020400035001140820019001491000031001682450083001992460029002822600049003113000036003604400041003965040051004375050319004886500026008076500030008337000019008632132165BD-DhUL20161220175224.0941129s1995    flua     b    001 0 eng    a94046630  a1884015247  a2132165  aTOCbengcTOCdANL:NRdBD-DhUL04a658.3220bPET1 aPetrick, Joseph A.,d1946-10aTotal quality in managing human resources /cJoseph A. Petrick, Diana S. Furr.30aManaging human resources  aDelray Beach, Fl. :bSt. Lucie Press,c1995.  axviii, 370 p. :bill. ;c24 cm. 0aSt. Lucie Press total quality series  aIncludes bibliographical references and index.0 a1. Why Total Quality in Managing Human Resources? --2. Customer Satisfaction: Strategy Dimensions -- 3. Continuous Improvement: Process Dimensions -- 4. Speaking with Facts: Project Dimensions -- 5. Respect for People: Performance Dimensions -- 6. Implementing Total Quality Human Resource Management -- Minicases. 0aPersonnel management. 0aTotal quality management.1 aFurr, Diana S.