combining compassion and performance to meet client needs and improve finances Kennedy, Larry. creator text bibliography cau San Francisco Jossey-Bass Publishers 1991 1st ed. monographic eng

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xx, 172 p. : 24 cm. Machine derived contents note: Foreword -- PrefaceThe Author -- 1. The Benefits of Quality Management: Maximum Service and Financial Freedom -- 2. Quality Defined: Fulfilling Client, Community, and Contributor Requirements -- 3. The System of Quality: Finding and Eliminating the Causes of Problems -- 4. Setting Standards for Quality: Achieving the Priorities of Compassion and Performance -- 5. Quality and Entrepreneurship: The Marketing Edge -- 6. The Psychology of Quality: Eliminating the Obstacles to Improvement -- 7. Quality Management: A Lifestyle for the Long Run -- 8. The Quality Crusade: A Strategy for Implementing Change. Larry W. Kennedy ; foreword by Philip Crosby. Includes bibliographical references (p. 167) and index. Nonprofit organizations Management Nonprofit organizations Finance 658.15 KEQ 1555423469 (alk. paper) 90028986 http://www.loc.gov/catdir/toc/wiley023/90028986.html http://www.loc.gov/catdir/enhancements/fy0706/90028986-b.html http://www.loc.gov/catdir/enhancements/fy0706/90028986-d.html http://www.loc.gov/catdir/toc/wiley023/90028986.html http://www.loc.gov/catdir/enhancements/fy0706/90028986-b.html http://www.loc.gov/catdir/enhancements/fy0706/90028986-d.html DLC 901224 20161219191719.0 2654841 eng