02006cam a2200337 a 4500 2654841 BD-DhUL 20161219191719.0 901224s1991 cau b 001 0 eng 90028986 1555423469 (alk. paper) (OCoLC)22984237 DLC eng BD-DhUL DLC LC 658.15 20 KEQ Kennedy, Larry. Quality management in the nonprofit world : combining compassion and performance to meet client needs and improve finances / Larry W. Kennedy ; foreword by Philip Crosby. 1st ed. San Francisco : Jossey-Bass Publishers, 1991. xx, 172 p. : 24 cm. The Jossey-Bass nonprofit sector series Includes bibliographical references (p. 167) and index. Machine derived contents note: Foreword -- PrefaceThe Author -- 1. The Benefits of Quality Management: Maximum Service and Financial Freedom -- 2. Quality Defined: Fulfilling Client, Community, and Contributor Requirements -- 3. The System of Quality: Finding and Eliminating the Causes of Problems -- 4. Setting Standards for Quality: Achieving the Priorities of Compassion and Performance -- 5. Quality and Entrepreneurship: The Marketing Edge -- 6. The Psychology of Quality: Eliminating the Obstacles to Improvement -- 7. Quality Management: A Lifestyle for the Long Run -- 8. The Quality Crusade: A Strategy for Implementing Change. Nonprofit organizations Management. Nonprofit organizations Finance. The Jossey-Bass nonprofit sector series Table of contents http://www.loc.gov/catdir/toc/wiley023/90028986.html Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0706/90028986-b.html Publisher description http://www.loc.gov/catdir/enhancements/fy0706/90028986-d.html ddc BK ANL YY 658.15 K35 138494 138494 0 0 ddc 0 658_150000000000000_KEQ 0 NFIC 261179 DUL DUL GEN 2016-12-19 Gift 658.15 KEQ 401066 2016-12-19 1 2016-12-19 BK