Quality management in the nonprofit world : combining compassion and performance to meet client needs and improve finances - Kennedy, Larry (San Francisco : Jossey-Bass Publishers, 1991)
Machine derived contents note: Foreword -- PrefaceThe Author -- 1. The Benefits of Quality Management: Maximum Service and Financial Freedom -- 2. Quality Defined: Fulfilling Client, Community, and Contributor Requirements -- 3. The System of Quality: Finding and Eliminating the Causes of Problems -- 4. Setting Standards for Quality: Achieving the Priorities of Compassion and Performance -- 5. Quality and Entrepreneurship: The Marketing Edge -- 6. The Psychology of Quality: Eliminating the Obstacles to Improvement -- 7. Quality Management: A Lifestyle for the Long Run -- 8. The Quality Crusade: A Strategy for Implementing Change.
Includes bibliographical references (p. 167) and index.
Keywords: Nonprofit organizations -- Management; Nonprofit organizations -- Finance