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  <titleInfo>
    <title>Managing services</title>
    <subTitle>marketing, operations, and human resources</subTitle>
  </titleInfo>
  <name type="personal">
    <namePart>Lovelock, Christopher H.</namePart>
  </name>
  <typeOfResource>text</typeOfResource>
  <genre authority="marc">bibliography</genre>
  <originInfo>
    <place>
      <placeTerm type="code" authority="marccountry">nju</placeTerm>
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    <place>
      <placeTerm type="text">Englewood Cliffs, N.J</placeTerm>
    </place>
    <publisher>Prentice Hall</publisher>
    <dateIssued>c1992</dateIssued>
    <dateIssued encoding="marc">1992</dateIssued>
    <edition>2nd ed.</edition>
    <issuance>monographic</issuance>
  </originInfo>
  <language>
    <languageTerm authority="iso639-2b" type="code">eng</languageTerm>
  </language>
  <physicalDescription>
    <form authority="marcform">print</form>
    <extent>xvi, 472 p. : ill. ; 25 cm.</extent>
  </physicalDescription>
  <note type="statement of responsibility">Christopher H. Lovelock.</note>
  <note>Includes bibliographical references and index.</note>
  <subject authority="lcsh">
    <topic>Service industries</topic>
    <topic>Management</topic>
  </subject>
  <classification authority="ddc" edition="20">658.15 LOM</classification>
  <identifier type="isbn">0135447011</identifier>
  <identifier type="lccn">91026857</identifier>
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