Training in interpersonal skills : TIPS for managing people at work / Stephen P. Robbins and Phillip L. Hunsaker. Robbins, Stephen P. 1943- Hunsaker, Phillip L. Supervision of employees. Interpersonal communication. 658 ROT Includes bibliographical references and index. Upper Saddle River, N.J. : Pearson/Prentice Hall, c2006. c2006. 2006 Text xxv, 387 p. : eng