Operations management in service industries and the public sector : text and cases / Christopher Voss ... [et al.]. Voss, Christopher. Service industries United States Management Case studies. Service industries Great Britain Management Case studies. Social work administration United States Case studies. Social work administration Great Britain Case studies. 658 OPE Includes bibliographies and indexes. Chichester ; New York : Wiley, c1985. c1985. 1985 Text ix, 318 p. : http://www.loc.gov/catdir/bios/wiley041/85009339.html http://www.loc.gov/catdir/description/wiley032/85009339.html http://www.loc.gov/catdir/toc/onix02/85009339.html eng United States Great Britain United States Great Britain