Firing on all cylinders : the service/quality system for high-powered corporate performance / Jim Clemmer with Barry Sheehy and Achieve International/Zenger Miller Associates. Clemmer, Jim 1956- Sheehy, Barry Total quality management. Customer services. Executive ability. HD62.15 .C54 1992 658 20 CLF Includes bibliographical references (p. 347-377) and index. Homewood, Ill. : Business One Irwin, c1992. c1992. 1992 Text xvii, 392 p. : eng