100 methods for total quality management / Gopal K. Kanji and Mike Asher. Kanji, Gopal K. Asher, Mike. Total quality management. 658 KAO Includes bibliographical references p. 234-235 and index. London : Thousand Oaks, Calif. ; Sage, c1996. c1996. 1996 Text 237 p. : http://www.loc.gov/catdir/enhancements/fy0656/96067701-d.html http://www.loc.gov/catdir/enhancements/fy0656/96067701-t.html eng