@book{137249,
	author = {Kanji, Gopal K. and Asher, Mike.},
	title = {100 methods for total quality management /},
	publisher = {Sage,},
	year = {c1996.},
	address = {London :},
	url = {http://www.loc.gov/catdir/enhancements/fy0656/96067701-d.html}
}