TY  - BOOK
AU  - Leppard, John.
AU  - Molyneux, Liz,
TI  - Auditing your customer service: the foundation for success 
SN  - 0415097320
AV  - HF5415.5 .L47 1994
U1  - 657.45 
PY  - 1994///
CY  - London
PB  - Routledge
KW  - Customer services
KW  - Management
KW  - Auditing
N1  - Simultaneously published in the USA and Canada; Includes bibliographical references (p. 130-[131]) and index
ER  -