00888cam a2200277 a 4500 1580754 BD-DhUL 20161218111051.0 931019s1994 xxka b 001 0 eng 93041814 0415097320 (pbk.) DLC DLC BD-DhUL HF5415.5 .L47 1994 657.45 LEA Leppard, John. Auditing your customer service : the foundation for success / John Leppard and Liz Molyneux. London : Routledge, 1994. xii, 132 p. : ill. ; 21 cm. Marketing for managers Simultaneously published in the USA and Canada. Includes bibliographical references (p. 130-[131]) and index. Customer services Management. Auditing. Molyneux, Liz, 1954- ddc BK 136754 136754 0 0 ddc 0 657_450000000000000_LEA 0 NFIC 257296 DUL DUL GEN 2016-12-18 Purchased 657.45 LEA 370734 2016-12-18 1 2016-12-18 BK