00833cam a2200253 a 45000010008000000030008000080050017000160080041000330100017000740200022000910400022001130500024001350820016001591000019001752450099001942600032002933000034003254400027003595000052003865040066004386500035005046500014005397000026005531580754BD-DhUL20161218111051.0931019s1994    xxka     b    001 0 eng    a   93041814   a0415097320 (pbk.)  aDLCcDLCdBD-DhUL00aHF5415.5b.L47 1994  a657.45bLEA1 aLeppard, John.10aAuditing your customer service :bthe foundation for success /cJohn Leppard and Liz Molyneux.  aLondon :bRoutledge,c1994.  axii, 132 p. :bill. ;c21 cm. 0aMarketing for managers  aSimultaneously published in the USA and Canada.  aIncludes bibliographical references (p. 130-[131]) and index. 0aCustomer servicesxManagement. 0aAuditing.1 aMolyneux, Liz,d1954-